At Bath & Body Works, we want you to be completely satisfied with your purchase. Our Refund Policy is designed to be transparent and hassle-free, ensuring you can shop with confidence. Below are the details of our refund process and requirements.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
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The item(s) must be returned within 60 days from the date of delivery.
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The item(s) must be in unused, unopened condition with all original packaging, tags, and accessories intact. Products that have been used, opened, or damaged due to customer negligence are not eligible for a refund.
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You must provide a valid proof of purchase, such as the original order confirmation email, packing slip, or receipt.
Note: Customized or personalized products are non-refundable unless they arrive damaged or defective.
2. How to Initiate a Refund
To start the refund process, please follow these steps:
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Contact Customer Service: Reach out to our dedicated customer service team at service@bathandbodyworks-outlet.com with your order number, the reason for the refund, and clear photos of the item(s) (if applicable, such as for damaged goods).
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Receive Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and detailed return instructions, including the return shipping address.
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Ship the Item(s) Back: Package the eligible item(s) securely, clearly mark the RA number on the outside of the package, and ship them back to us using the recommended shipping method. Please retain the shipping tracking number for your records.
3. Refund Processing Time
Once we receive and inspect your returned item(s) to confirm they meet our refund eligibility criteria, we will process your refund within 5-10 business days.
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your financial institution, typically ranging from 3 to 7 business days after processing.
4. Refund Amount
You will receive a full refund of the purchase price of the eligible item(s). Since we offer free shipping on all orders, no shipping costs will be deducted from your refund, except in cases where you received free shipping due to a promotional offer and are returning only part of the order (in such cases, the proportional shipping cost may be deducted).
5. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact our customer service team within 7 days of delivery. Provide your order number and photos of the issue, and we will arrange for a full refund or a replacement (at your option) at no additional cost to you. We may request the damaged item to be returned to us for inspection.
6. Cancelled Orders
If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed (within 1-3 business days of purchase) can be cancelled for a full refund. If the order has already been shipped, you will need to follow the standard refund process outlined above once you receive the item(s).
7. Contact Us for Refund Inquiries
If you have any questions about the refund process, the status of your refund, or need further assistance, please contact our customer service team at:
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Email:service@bathandbodyworks-outlet.com
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Address: 36 Heritage Road, Quincy Massachusetts 02169, United States
We aim to resolve all refund inquiries promptly and ensure your shopping experience with Bath & Body Works is positive, even when returns are necessary.
