At Bath & Body Works, we are committed to providing you with exceptional customer service that matches the quality of our luxurious body care and home fragrance products. We strive to make every interaction smooth, transparent, and satisfying, ensuring your shopping experience is as delightful as the scents you love. Below is a detailed outline of our customer service policies.
1. Contact Information
Our dedicated customer service team is here to assist you with any questions, concerns, or feedback. You can reach us through the following channels:
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Email:service@bathandbodyworks-outlet.com – We aim to respond to all email inquiries within 24-48 hours.
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Address: 36 Heritage Road, Quincy Massachusetts 02169, United States – For any postal correspondence or in-person inquiries (where applicable).
2. Shipping Policy
We offer reliable and convenient shipping options to ensure your orders reach you in a timely manner:
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Processing Time: All orders are processed within 1-3 business days from the date of purchase. Processing time may be slightly extended during peak seasons or promotional periods, but we will always keep you informed of any delays.
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Delivery Time: Standard delivery takes 6-12 days from the date of processing, regardless of domestic or international shipping. No additional declaration is required for international orders.
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Expedited Shipping: For urgent needs, we offer an expedited shipping option. Details on expedited delivery times and associated costs will be provided at checkout.
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Free Shipping: Enjoy free shipping on all orders with no minimum purchase requirement. This offer applies to both standard and expedited shipping (where applicable).
3. Return & Refund Policy
We want you to love your Bath & Body Works products as much as we do. If you’re not completely satisfied, our return and refund process is designed to be hassle-free:
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Return Eligibility: You may return any unused, unopened products within 60 days of the delivery date for a full refund or exchange. Products must be in their original packaging with all tags and accessories intact.
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Return Process: To initiate a return, please contact our customer service team at service@bathandbodyworks-outlet.com with your order number and reason for return. We will provide you with a return authorization number and detailed instructions for sending the product back.
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Refund Processing: Once we receive and inspect your returned item(s), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to reflect the refund in your account.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the designated shipping carrier’s platform. If you do not receive your tracking information within 48 hours of order processing, please contact our customer service team for assistance.
5. Product Inquiries & Support
If you have questions about our products—including ingredients, fragrance notes, usage instructions, or availability—our customer service team is happy to help. We also provide detailed product information on our website, including ingredient lists and customer reviews, to help you make informed purchasing decisions.
At Bath & Body Works, your satisfaction is our top priority. We continuously strive to improve our customer service and welcome any feedback you may have. Thank you for choosing us for your body care and home fragrance needs!
